Terms of service
Terms and Conditions for the MaTexLine s.r.o. e-shop
1. Basic provisions
1.1. These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code.
1.2. The company MaTexLine s.r.o., Company ID: 46964461, Tax Identification Number: CZ46964461, with its registered office at Jílkova 1537/124, Židenice (Brno-Židenice), 615 00 Brno, registered with the Regional Court in Brno, Section C, File: 6634/KSBR (hereinafter referred to as the “Seller”) operates an online store at the website matexline.cz.
1.3. These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer when concluding purchase contracts via this website.
1.4. By confirming the order, the buyer agrees to these terms and conditions; if he does not agree with them, he may not place the order.
2. Information about goods and prices
2.1. All information about the goods, including their properties, availability, and current prices, is provided on the website. Prices include VAT, all fees and costs for packaging and transport, unless otherwise stated.
2.2. The seller is not obliged to conclude a purchase contract for goods that are sold out or that contain an obvious technical or other obvious error (for example, in the price).
2.3. Prices are valid at the time of confirmation of the order.
2.4. The presentation of goods on the website is not an offer, but only information about the goods. The conclusion of the contract is only the confirmation of the order.
3. Conclusion of the purchase contract
3.1. The order is considered binding as soon as the seller confirms receipt of the order to the buyer's e-mail address.
3.2. The buyer orders the goods via a form available on the website, with the selection of goods, quantity, payment method (for example, GoPay or cash on delivery) and delivery.
3.3. When placing an order, the buyer has the opportunity to check and edit the data.
3.4. The purchase contract is concluded upon delivery of a confirmation of receipt of the order from the seller.
3.5. If the seller cannot fulfill the terms of the order or if there is an obvious error (for example, in the price), he will send the buyer a modified offer, which he considers to be a new draft contract. The purchase contract is concluded only upon confirmation of this offer by the buyer.
4. Basic rights and obligations of the parties
4.1. The seller undertakes to deliver the ordered goods at the agreed time and quality.
4.2. The buyer undertakes to take over the goods and pay the agreed amount.
4.3. The buyer is obliged to provide truthful data when ordering and is obliged to update it during the use of their account.
4.4. Access to the customer account is protected by a password. The buyer is obliged to maintain confidentiality.
5. Payments
5.1. Payment methods:
via the GoPay payment gateway, which is secure and all transactions are encrypted,
cash on delivery (upon receipt).
5.2. The price for the ordered goods, including all fees, is payable upon receipt of the goods or according to the instructions in the order confirmation.
5.3. Payments via GoPay are secure, all data is encrypted, and their processing is controlled by technology (SSL security standard).
5.4. When paying via GoPay, the payment is immediately authorized, which means that the buyer is obliged to pay immediately after confirming the transaction.
5.5. The seller does not request any advance payment or similar payment in advance, unless otherwise stipulated in other agreements.
6. Delivery and receipt of goods
6.1. The goods will be delivered to the address specified in the order or to the place specified by the buyer.
6.2. The delivery time is usually 2-5 business days from the moment the payment is credited to the account or from the confirmation of the order in the case of cash on delivery.
6.3. The shipping costs are specified when ordering and depend on the selected delivery method.
6.4. The buyer is obliged to check the integrity of the packaging and any defects upon receipt. If the goods show obvious defects or damage, he is obliged to inform the carrier and the seller without delay.
6.5. If the goods are delivered via a transport service, the buyer is obliged to check the shipment thoroughly upon receipt.
6.6. Ownership of the goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer should have received the goods but did not do so in violation of the purchase contract.
7. Withdrawal from the contract
7.1. The buyer - consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods.
7.2. Withdrawal must be made in writing (for example, via the form available on the website), and the goods must be returned undamaged, unused, in the original packaging.
7.3. The costs of returning the goods are borne by the buyer, unless otherwise stated.
7.4. The seller will refund the purchase price within 14 days of receiving the returned goods, if the return conditions are met.
7.5. The buyer is obliged to return the goods no later than 14 days from the withdrawal from the contract.
7.6. In the event of returning the goods, the goods must not be worn, dirty, or damaged and must be in the original packaging. If the goods are used or damaged, the seller may claim compensation for damages.
7.7. Withdrawal from the contract is also possible in the form of a form published on the website.
7.8. After destruction or return of the goods, the purchase price will be refunded.
and the money is returned in the same way as the payment was made, no later than 14 days after withdrawal.
8. Rights from defective performance
8.1. The goods are delivered without defects. If a defect appears within 24 months of receipt, the buyer has the right to mandatory removal of the defect, replacement, or discount.
8.2. The buyer is obliged to complain about defects immediately after they are discovered. The complaint must include a description of the defect.
8.3. The seller is obliged to settle the complaint within 30 days from the date of its application.
8.4. In the event of a justified complaint, the buyer has the right to a refund of the costs by debiting the account from which the payment was made.
8.5. The buyer has the right to demand:
Repair of the goods
Replacement of the goods
Discount on the purchase price
Withdrawal from the contract
If the goods have a significant defect or the defect cannot be removed.
8.6. The buyer does not have the right to have a defect removed if he caused it himself or if the defect was caused by normal wear and tear.
8.7. Defects are considered to have existed already upon receipt of the goods if they become apparent within six months of receipt. If the defect appears after this period, it must be proven that the defect already existed upon receipt.
8.8. The seller shall cover the actual costs of repair or replacement within the scope of the complaint procedure.
9. Delivery and communication
9.1. The buyer and the seller may communicate electronically via e-mail or contact forms on the website.
9.2. The buyer shall send all correspondence to e-mail eshop@matexline.cz. The seller shall respond to e-mails within 3 business days.
9.3. Out-of-court dispute resolution is possible through the EU ODR platform available at http://ec.europa.eu/consumers/odr or through the Czech Consumer Center.
10. Final provisions
10.1. These terms and conditions are governed by the law of the Czech Republic.
10.2. The Seller reserves the right to amend these terms and conditions at any time, and their current version published on the website shall apply.
10.3. The Buyer must be informed of the changes via this website.
10.4. If any part of the terms and conditions is or becomes invalid, this shall not affect the validity of the other provisions.
10.5. All intellectual property, such as copyrights to the content of the website, logos, images, texts, is the property of the Seller or is used under license.
10.6. The processing of personal data is governed by the principles of personal data protection published on the website.
10.7. These terms and conditions come into effect on September 16, 2025.